Our goal is to ship out all orders within 24 hours, Monday to Friday, and if you place your order before 2 pm AEST on a business day, we'll do our best to dispatch it on the same day.
Please keep in mind that during busy times like sales or public holidays, we may experience a higher volume of orders, which could affect our same-day dispatch efforts.
Our international shipping usually takes between 7 and 14 days pending your location. If you would like specific shipping timeframes for your location, please email us firstname.lastname@example.org
International Customs & Taxes
We kindly ask customers to stay informed about any local customs and tax charges that may apply. These fees are not part of your order total and should be settled with your local customs office before you can receive your order.
Bobby is unable to provide refunds for shipments declined due to incurred customs and tax charges. Should these fees remain unpaid, the order will be returned to us at the customer's cost. Please note that any customs charges paid to receive your order are non-refundable upon return.
Expected Shipping Times
Metro cities across Australia can expect delivery within 2-7 business day.
Express Shipping delivery timeframes are based off your location to our warehouse in Melbourne.
Rural areas across Australia take anywhere between 7-14 business days.
Standard Shipping (2-7 days) FREE for all orders.
Express Shipping (1-4 days) available for $15 AUD.
International Orders (7-14 days) $50 AUD
If for whatever reason, you don't love your Bobby order, don't worry – we've got your back!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org